Know what you don’t know… then actually do something about it

Our platform turns
listening into action.
Action into opportunity. Leads into customers.
And data into revenue.

Taking control of your
brand’s reputation is no
longer optional.

One bad review can break a business.
Even half a star can stop a purchase before it starts.
And an outdated listing is a non-starter.

Always be “in the know.”

Reputation Experience Management – our RXM
Platform is the single source of truth for listening,
understanding and taking action.

Taking control of your business’s reputation is no longer optional

Rating 3.5 (179)

One platform. The entire customer journey.

Rank higher, stand out and show up in the
places that matter.

Listen to YOUR customers’ feedback
“everywhere” and “interact” with them in the
places they actually engage.

And most importantly, make sense of it all.

With seamless integrations to hundreds of
CRM, PMS, search, directory, review and
social sites.

Reputation Score

The report card for your business. See where you’re winning and where you’re falling short.

Our score aggregates all of your data and uses our prescriptive analytics to deliver actionable insights.

Why RXM
matters

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Retailers with a high Reputation Score experience 3.9% higher sales growth.

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Hospitals with a high Reputation Score earn $1.2M more revenue per bed, per year.

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Auto dealerships see up to a 10% increase in sales volume by monitoring and improving their Reputation Score.

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Locations that optimize business data on Google can drive up to 50% more purchases.

More than two-thirds of consumers lose trust in a business when its listings are inaccurate.

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Using a Google Listing makes a business 2.7X more reputable, drives 7X more clicks and 70% more visits.

Reputation Score X is the only true benchmark of what the customer is really thinking, and helps our employees consistently provide a better brand experience.

Marc Cannon,Chief Customer Experience Officer, AutoNation

We needed to find a platform that would allow us to manage our social pages, and we felt that the social dashboard within Reputation.com was a win–win for us.

Becca Hallisey,National Marketing Manager, Greystar

[Reputation.com] has not only allowed us to monitor and manage our reviews… but it’s allowed us to make more informed marketing decisions so that we can get back to getting found and getting chosen.

Celine Patterson,Lead, Online Reputation Management, Universal Health Services, Inc.

Where reputation.com is going in the RXM space is now all that unstructured feedback and reviews come to a place where we really need help to pair that with some of our structured feedback. We can look for trends, positive, negative trends…to help us make better brand and operational decisions.

Howard Curtis,VP Marketing Communications, The Learning Experience

Reputation.com lets us respond to reviews as quickly as possible. We really want to treat reviews with the same importance and urgency that we would if someone left us a voicemail or even just stepped right into the office and they had an issue.

Brian Ericson,VP, Marketing Insights, Cortland

We love our program with Reputation.com. It has made my life so much easier as far as being able to understand what’s going on in the company with our customer sentiment and customer experience.

Lindsay Ellis,Marketing Director, Re-Bath